​Refund Policy

Last Updated: 12-Mar-2025

1. Overview

At Lucky Digitals, we value our customers and strive to provide the best possible services. Our refund policy is designed to ensure a fair and transparent process for handling refund, return, and cancellation requests. By purchasing our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds, Returns, and Cancellations

We offer refunds, returns, or cancellations only under specific conditions:

• A refund or cancellation request must be submitted before the project has commenced.
• Once the project has started, refunds or cancellations are generally not permitted unless there are exceptional circumstances.
• Clients must provide valid reasons for requesting a refund or cancellation.

3. Refund Request Process (Initiation Process)

To initiate a refund, return, or cancellation, customers must:

• Contact our support team via email at support@luckydigitals.com or by phone at +91-8090188999.
• Provide necessary details, including project information and the reason for the request.
• Await confirmation and further instructions from our support team.

4. Refund Conditions

Refunds will not be granted under the following conditions:

• Change of Mind: If you decide to discontinue the service after it has commenced or has been delivered as per the agreement.
• Lack of Results: SEO and digital marketing outcomes can vary. Lack of immediate results is not a valid reason for a refund, as these services require time and client cooperation.

5. Partial Refunds

In cases where services have been partially delivered, we may offer a partial refund based on the proportion of work completed.

6. Processing Timelines

• Refund, return, or cancellation requests are reviewed within 10 business days of submission.
• If a refund is approved, the amount will be processed and credited within 14 business days after confirmation.

7. Chargebacks

We encourage clients to contact us to resolve any issues before initiating a chargeback. Unjustified chargebacks may lead to termination of services and legal action.

8. Shipping/Delivery Policy

• As all our services are delivered digitally, there are no physical shipping or delivery processes.
• Clients will receive their services via email or a designated online platform as per the agreed terms.

9. Dispute Resolution

If you have any concerns about our refund policy, we encourage you to contact us directly for resolution. Our support team is available to address any queries and ensure a satisfactory customer experience.

10. Amendments

Lucky Digitals reserves the right to modify this refund policy at any time. Changes will be posted on our website with an updated revision date.

11. Contact Information

For refund requests or inquiries:

Email: support@luckydigitals.com

Phone: +91-8090188999

By engaging our services, you acknowledge that you have read, understood, and agree to this refund policy.